How we handle your information.
This disclosure explains how The Dan Morris Real Estate Team and Royal LePage Nanaimo Realty collect, use, disclose, retain, and protect personal information when you use this website, Lumen chat, account features, listing tools, forms, and email requests.
Last updated May 1, 2026.
Why We Collect Information
We collect information for purposes a reasonable person would consider appropriate in connection with real estate inquiries, website account features, listing searches, buyer and seller guidance, valuation requests, market reports, and follow-up from the team.
- To create and manage your account.
- To save Lumen chats, favourite listings, and site activity.
- To respond to buyer, seller, listing, valuation, and market questions.
- To send requested guides, reports, listing information, and follow-up.
- To improve site performance, security, and user experience.
- To meet brokerage record-keeping, legal, regulatory, and professional obligations.
Information We May Collect
- Name, email address, phone number, and account login details.
- Messages, Lumen chat transcripts, forms, notes, and preferences you submit.
- Saved listings, shared listings, MLS links, property interests, areas, budgets, timelines, and real estate goals.
- Website usage information such as pages viewed, referring links, browser data, cookies, and approximate technical identifiers.
- Information needed to provide real estate services if you choose to work with the team.
How Information May Be Shared
We do not sell your personal information. We may share it only when needed to provide services or as permitted or required by law.
- With Dan Morris, Neil Aldridge, Royal LePage Nanaimo Realty, and authorized team members.
- With service providers that help operate the website, email, analytics, hosting, CRM, chat, and security systems.
- With real estate, legal, regulatory, or brokerage parties when required for professional obligations or a transaction you pursue.
- With your consent, such as when you ask us to send a listing or report to another person.
Consent, Choices, And Access
By submitting information, creating an account, using Lumen, or requesting follow-up, you consent to collection, use, and disclosure for the purposes described here. You may contact us to update your information, ask questions, withdraw optional marketing consent, or request access to your personal information, subject to legal, brokerage, and regulatory limits.
Withdrawing consent may limit our ability to provide requested services, saved-account features, or real estate follow-up.
Retention And Security
We keep personal information only as long as reasonably needed for the purposes described here, or as required for legal, business, brokerage, professional, or regulatory record-keeping. We use reasonable safeguards to protect personal information, but no website, email, chat, or internet system can be guaranteed fully secure.
Real Estate And Lumen Disclosures
Lumen is an AI assistant. It can help organize questions and provide general real estate information, but it is not a substitute for professional advice, brokerage disclosure forms, legal advice, mortgage advice, home inspection advice, appraisal advice, or confirmation of current MLS data.
If you begin receiving real estate services, additional disclosures may be required under British Columbia real estate rules, including disclosure of representation before trading services are provided. General website browsing, factual listing information, and account use do not by themselves create a client relationship.
Please avoid sending highly sensitive financial, legal, health, or identification information through Lumen or general website forms. The team can tell you the appropriate secure process if that information is needed.
Contact
Questions about this disclosure or your personal information can be sent to [email protected] or The Dan Morris Real Estate Team at Royal LePage Nanaimo Realty, Nanaimo, British Columbia.